At Tile Genics, we’re committed to providing exceptional customer service and ensuring our customers are completely satisfied with their purchases. If for any reason you need to return an item, we are here to help.
To be eligible for a return:
The item must be inoriginal packaging,unopened, and accompanied by theoriginal receipt.
Returns must be madewithin 7 days of purchase.
To initiate a return, please contact us at info@tilegenics.ca with your receipt and reason for return. One of our team members will review your request and get in touch with further instructions.
Important Notes:
All returns are subject to arestocking fee of 25%.
Shipping and delivery charges are non-refundable.
Sale, clearance, and custom order items are final saleand cannot be returned.
Exchanges
Exchanges may be madewithin 15 days of your original purchase, provided the item meets the following conditions:
Original packaging is intact
Product is unused and uninstalled
Original receipt is included
Please emailinfo@tilegenics.cawith your receipt and reason for the exchange. A staff member will contact you with next steps.
A restocking fee of 25% will applyto all eligible exchanges.
Products are not eligible for exchange if they are:
Scratched, broken, or show signs of damage
Missing the original receipt or packaging
Installed or previously used
Part of a sale, clearance, or custom order
Damaged Items
All products must be carefully inspectedat the time of pickup or delivery. If you notice any damage:
Submit your claimon the same day of pickup or delivery
Emailinfo@tilegenics.cawith a copy of your receipt and images of the damage
Our team will assess your claim and contact you to discuss the next steps.
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