Return and Exchange Policy

Returns

At Tile Genics, we’re committed to providing exceptional customer service and ensuring our customers are completely satisfied with their purchases. If for any reason you need to return an item, we are here to help.

To be eligible for a return:

  • The item must be in original packaging, unopened, and accompanied by the original receipt.

  • Returns must be made within 7 days of purchase.

To initiate a return, please contact us at info@tilegenics.ca with your receipt and reason for return. One of our team members will review your request and get in touch with further instructions.

Important Notes:

  • All returns are subject to a restocking fee of 25%.

  • Shipping and delivery charges are non-refundable.

  • Sale, clearance, and custom order items are final sale and cannot be returned.

 

Exchanges

Exchanges may be made within 15 days of your original purchase, provided the item meets the following conditions:

  • Original packaging is intact

  • Product is unused and uninstalled

  • Original receipt is included

Please email info@tilegenics.ca with your receipt and reason for the exchange. A staff member will contact you with next steps.

A restocking fee of 25% will apply to all eligible exchanges.

Products are not eligible for exchange if they are:

  • Scratched, broken, or show signs of damage

  • Missing the original receipt or packaging

  • Installed or previously used

  • Part of a sale, clearance, or custom order

 

Damaged Items

All products must be carefully inspected at the time of pickup or delivery. If you notice any damage:

  • Submit your claim on the same day of pickup or delivery

  • Email info@tilegenics.ca with a copy of your receipt and images of the damage

Our team will assess your claim and contact you to discuss the next steps.

For further assistance, please contact us:
📞 (705) 817-6997
📧 info@tilegenics.ca
🏢 556 Bryne Dr Unit 3, Barrie, ON L4N 9P6